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Privacy Policy - RabbitUs

Last Updated: 1 March 2026​
 

1. Introduction

Welcome to RabbitUs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] or contact us through phone, WhatsApp, or email.

RabbitUs is based in Zimbabwe and serves customers across Zimbabwe and Southern Africa. By using our website or services, you agree to the terms of this Privacy Policy.

Our Contact Details:

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2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

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2.1. Through Contact Form

When you fill out our website contact form, we collect:

  • Your full name

  • Your email address

  • Your phone number (optional)

  • Your message/inquiry

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2.2. Through Phone Calls & WhatsApp

When you contact us via phone or WhatsApp at +263 77 384 2074, we may collect:

  • Your phone number

  • Your name

  • Details of your inquiry

  • WhatsApp profile information (if you contact us through WhatsApp)

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2.3. Automatically Collected Information

When you visit our website, we automatically collect certain information through Google Analytics and Google Search Console, including:

  • Your IP address

  • Browser type and version

  • Pages you visit on our site

  • Time and date of your visit

  • Time spent on pages

  • Referring website addresses

  • Device information (mobile, tablet, desktop)

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3. How We Use Your Information

We use the information we collect for the following purposes:

PurposeDetails

  • To respond to inquiriesAnswer your questions about our rabbits, pricing, and services.

  • To process ordersHandle requests for pure breed rabbits.

  • To communicate with youSend updates about your inquiries or orders via phone, WhatsApp, or email.

  • To improve our websiteAnalyze how visitors use our site to enhance user experience.

  • To monitor website performanceUse Google Search Console to track and fix website issues.

  • To market our servicesWith your consent, we may contact you about offers or updates.

  • To comply with legal obligationsFulfill any legal requirements in Zimbabwe and Southern Africa.

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4. Legal Basis for Processing (GDPR Compliance)

If you are visiting from the European Union, we process your personal information based on:

  • Your consent (when you contact us)

  • Legitimate interests (to improve our website and services)

  • Contractual obligations (to fulfill your orders)

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5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

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We do not use any third-party services except:

  • Google Analytics – To understand website traffic and user behavior

  • Google Search Console – To monitor website health and performance

  • Wix Hosting – Our website is hosted on Wix with SSL security

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We may disclose your information:

  • If required by law in Zimbabwe or other Southern African countries

  • To protect our rights, property, or safety

  • With your explicit consent

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6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

 

6.1. Types of Cookies We Use:

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: Google Analytics helps us understand how visitors use our site

  • Preference Cookies: Remember your settings and choices

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6.2. Managing Cookies:

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

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7. Data Security

We take your data security seriously. We implement the following measures:

  • SSL Certificate – All data transferred between your browser and our website is encrypted

  • Secure Hosting – Our website is hosted on Wix with enterprise-grade security

  • Limited Access – Only authorized personnel can access your information

  • Secure Communication – Phone and WhatsApp inquiries are handled confidentially

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

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8. Data Retention

We retain your personal information only as long as necessary:

  • Inquiry Records: Kept for up to 2 years to handle follow-up questions

  • Analytics Data: Retained according to Google's data retention policies

  • Legal Requirements: Longer retention if required by Zimbabwean law

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9. Your Rights

As a user, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete information.

  • Right to Deletion: You can request that we delete your personal data from our records.

  • Right to Restrict Processing: You can ask us to limit how we use your data.

  • Right to Data Portability: You can request to receive your data in a commonly used format.

  • Right to Object: You can object to how we process your personal data.

To exercise any of these rights, please contact us at info@rabbitus.com or call +263 77 384 2074. We will respond within 30 days.

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10. Data Deletion

You have the right to request deletion of your personal data. To request data deletion:

  • Email us at info@rabbitus.com with the subject "Data Deletion Request"

  • Provide your name and contact information

  • Specify what information you want deleted

We will process your request within 30 days and confirm once your data has been deleted, subject to legal obligations that may require us to retain certain information.

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11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.​

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12. International Users

Our website is hosted in Zimbabwe and primarily serves users in Zimbabwe and Southern Africa. If you are accessing our website from outside this region, your information may be transferred to and processed in Zimbabwe. By using our website, you consent to this transfer.

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13. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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14. Social Media

We may have a presence on social media platforms (Facebook, Instagram, etc.). When you interact with us on social media:

  • Your interactions are governed by that platform's privacy policy

  • We may receive information you choose to share publicly

  • Direct messages on social media are treated as inquiries

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the new policy on this page

  • Updating the "Last Updated" date at the top

  • Sending a notice via email (for significant changes)

We encourage you to review this Privacy Policy periodically.

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16. Governing Law

This Privacy Policy is governed by the laws of Zimbabwe. Any disputes related to this policy shall be resolved in the courts of Zimbabwe.​

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17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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18. Consent

By using our website and services, you consent to:

  • The collection and use of your information as described in this Privacy Policy

  • Receiving communications from us via phone, WhatsApp, or email

  • The transfer of your information to Zimbabwe for processing

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This Privacy Policy was last updated on 1 March 2026.

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